Refunds and dispute resolution

When you can get a refund and how to open a dispute.

Because clAIssified uses escrow, most disputes are resolved before payment is ever released. However, if something goes wrong after confirmation, here is how refunds work.

Before confirming handover — full refund

If you have not yet confirmed the handover, you can always request a full refund if:

The seller has not started the handover within 5 business days of purchase
Required checklist items cannot be delivered
The tool does not match the listing description
The seller is unresponsive for more than 5 business days

After confirming handover

Once you confirm the handover, the payment has been released to the seller. Refunds after this point are handled case-by-case.

Cases where refunds may still be granted

If the tool was fundamentally misrepresented (e.g. described as "active" but is broken), or if the seller refuses to provide 90-day support, contact us within 14 days of confirmation.

Cases where refunds are not granted

Change of mind, deciding the tool no longer fits your needs, or issues caused by your own modifications to the code are not eligible for refunds.

How to open a dispute

Go to Dashboard → Order History → find your order → click "Open dispute". Describe the issue with as much detail as possible. We respond within 2 business days.

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